Help

Returns

Pieces we keep in stock — objects, apparel and accessories — can be returned within 14 days of delivery for a refund.

They must be unused, in their original condition and packaging. Write to us before sending anything back so we can confirm the return and give you the shipping details.

Return shipping is paid by you unless the item is damaged or not what you ordered. Once we receive and check the piece, we refund the original payment within 10 business days.

Furniture and wallcoverings are made or printed to order for each customer, so they are final sale and cannot be returned.

An order can be changed or cancelled free of charge until we confirm that production has started. After that it can no longer be cancelled.

Wallcovering samples ($10) are not returnable; the $10 is credited to your order when you buy the wallcovering.

Collector and one-of-a-kind pieces, such as Frankfort Factory, are final sale. We are happy to send extra photos or arrange a viewing before you buy.

Please check your delivery when it arrives. If a piece is damaged or is not what you ordered, email us within 48 hours of delivery with your name, the piece and photos of the damage and packaging.

We will repair, replace or refund it, and we cover the shipping. Please keep the original packaging until the claim is settled.

Email contact@objectsnewyork.com or call +1 347-762-5059 with your name, the piece and your delivery date. We reply within two business days.

Only send a return after we confirm it. Returns go to:
Objects New York, Inc.
55 Water St.
Brooklyn, NY 11201